CUSTOMER SERVICE

CONTACT US

Have questions ?

 

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

 

You can also email us at: firstclassandco@gmail.com

or fill in our contact form:

 

FAQ

01

Can I return my  order for a refund?

No, there are no refunds. Only store credit.

  

03

Has my order been sent yet ?

 

You will receive a shipping notification email that will notify you of the carrier we've used to ship your order, and the different tracking options available for it.

02

 

How can I contact someone?

 

To contact a customer service representative send an email at anytime to firstclassandco@gmail.com and we will try to get back to you within 24 hours, if not sooner. If applies, please have your order number. 

  

04

Can I track my order ?

 

You will receive an email notifying you of the carrier we've used to ship your order, and the different tracking options available for it.

05

Part of my order is missing

 

We will open an investigation. First, we check with the person who packaged your order to make sure they checked the contents of your package with the packing slip which you should have a copy of with your package. Second, we check inventory for an overage of the item. If no discrepancies are found,we conclude our investigation by suggesting you contact the carrier USPS. If we find error in Step 1 and/or 2 during our investigation we will resend your item at no cost to you,  and send you a discount code for your next purchase with us. Please allow us 1-2 business days from the time you receive a confirmation email from us stating that we our investigating. 

07

Which methods of payments can I use?

 

Debit, credit,or store issued gift cards.

09

Is it safe to order online?

 

Yes. Our shopping cart processes all information by using the latest SSL128-bit security technology.

06

You’ve sent me the wrong items

 

We will open an investigation. First, we check with the person who packaged your order to make sure they checked the contents of your package with the packing slip which you should have a copy of with your package. Second, we check inventory for an overage of the item. If no discrepancies are found,we conclude our investigation by suggesting you to contact the carrier USPS. If we find error in Step 1 and/or 2 during our investigation we will resend your item at no cost to you,  and send you a discount code for your next purchase with us. Please allow us 1-2 business days from the time you receive a confirmation email from us stating that we our investigating. 

08

I forgot to use my discount code

 

Contact a customer service representative send an email at anytime to firstclassandco@gmail.com and we will try to get back to you within 24 hours, if not sooner. If applies, please have your order number and we will issue a credit or adjust the price.

10

Shipping - How much is it and how long does it take?

You can look to receive your package anywhere between 3-7 business days, after placing your order unless otherwise stated in the product description. International orders may take longer.